To return a Workwear Mart product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number email us at info@workwearmart.com.au and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to replace it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Most of the blank items we sell can be returned. Products with printing or embroidery on them cannot be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) cannot be returned.
We want you to be completely satisfied with your order. As such, all items are eligible for return, subject to the following conditions:
For orders involving customized products, including those with customer-provided or approved artwork, returns will not be accepted for design errors that were approved by the customer. Once artwork is approved, the customer assumes full responsibility for any errors (e.g., spelling, layout, design) contained in the final product.
If a return is requested due to dissatisfaction with a product that matches the approved artwork, the return will be reviewed,
Value Packs & Sale Items
While value packs and sale items can be returned, the following terms apply:
Value packs with custom items are subject to the same artwork approval policy as above.
Returns based on a change of mind after ordering are subject to a 20% restocking fee.
Shipping charges are non-refundable unless the return is due to our error.
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like-new condition to be eligible for return.
Returns After Artwork Approval :
All custom orders requiring customer artwork approval are subject to the following policy:
Once artwork has been reviewed and approved by the customer, either in writing or via our digital proofing system, it is deemed final. By granting approval, the customer confirms that all details—including spelling, layout, colors, dimensions, and design—have been reviewed and are correct.
We are not responsible for any errors, omissions, or dissatisfaction with the final product that arise from artwork that was approved by the customer. Claims such as "I didn’t review the proof properly" or "I didn’t notice the error at the time of approval" will not be considered valid grounds for return, refund, or reprint.
Please ensure all artwork is reviewed thoroughly before providing approval. Once production has begun, no changes or cancellations can be made, and the order becomes non-returnable and non-refundable unless the error is due to our oversight or deviation from the approved proof.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned:
Return Shipping Charges
Unless otherwise specified, all shipping costs associated with returning products to us are the responsibility of the customer and are non-refundable. However, if the return is due to our error such as receiving a defective item, an incorrect product, or a shipment that does not match your order we will reimburse the return shipping charges upon verification.
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"Free Postage" item means postage is included as part of the final price, so there is no additional cost required during purchasing, but all refunds will be made by deducting the postage cost from the total value.
To return your items:
